Service Concept-PanGood Power

Service Concept

Provide customers with stable and reliable new energy products and services, commit to becoming a more reliable new energy partner, and strive to create greater value for customers.
Service Brand

PanGood's direct service team is your professional personal service concierge and trustworthy friend.

Service Features

Truth

Attentive and sincere services
Innovation

Provide differentiated services according to different customer needs
Mutualism

Provide full life cycle services to create value for our customers

Service Mode

Self-repair Service

Enables customers to quickly solve problems when they encounter them. By providing detailed manuals, video tutorials and online support platforms, customers can easily understand the use and troubleshooting steps of PanGood .
Outlet Service

Establish a nationwide outlet service network to ensure that customers can get professional help at any time and any place. These outlets are equipped with professionally trained technicians and advanced maintenance equipment, which can respond to customer needs in a timely manner and provide high-quality maintenance services.

PanGood Commitment

Customers Report for Repair Online

In case of product failure of the electric drive system, the customer shall report for repair according to the priority of "PanGood service station and PanGood station service personnel".

Stationed Personnel for Maintenance

PanGood assigns onsite service personnel in customer’s production line to provide zero-kilometer service, responsible for the service of production line failure, and provides installation guidance to customer’s production line personnel. For failures caused by customer liability, PanGood shall regularly communicate with the customer’s quality management representative to facilitate problem resolution.

PanGood Commitment

All-day Service

Provide 7*24 hour service
Quick Response

Quick response within 15 minutes. After receiving the onsite assistance request, the departure time of the assigned service personnel should not exceed 2 hours.
Fault Repair

Repair within 12 hours for common faults and 72 hours for non-common faults.
Spare Parts

Common spare parts should be on site within 24 hours, while the non-common spare parts should be on site within 72 hours.

PanGood's Strength

Strength

products

Service

Service

News

pressmedia

Service

Service Concept

Service Brand

Service Features

Truth

Innovation

Mutualism

Service Mode

Self-repair Service

Outlet Service

PanGood Commitment

Customers Report for Repair Online

Stationed Personnel for Maintenance

PanGood Commitment

All-day Service

Quick Response

Fault Repair

Spare Parts

Contact Hotline

Company Address

Welcome Your Call

400-9600-991