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Service Concept
Provide customers with stable and reliable new energy products and services, commit to becoming a more reliable new energy partner, and strive to create greater value for customers.
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Service Brand
PanGood's direct service team is your professional personal service concierge and trustworthy friend.
Service Features
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Truth
Attentive and sincere services
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Innovation
Provide differentiated services according to different customer needs
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Mutualism
Provide full life cycle services to create value for our customers
Service Mode
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Self-repair Service
Enables customers to quickly solve problems when they encounter them. By providing detailed manuals, video tutorials and online support platforms, customers can easily understand the use and troubleshooting steps of PanGood .
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Outlet Service
Establish a nationwide outlet service network to ensure that customers can get professional help at any time and any place. These outlets are equipped with professionally trained technicians and advanced maintenance equipment, which can respond to customer needs in a timely manner and provide high-quality maintenance services.
PanGood Commitment
PanGood Commitment
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All-day Service
Provide 7*24 hour service
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Quick Response
Quick response within 15 minutes. After receiving the onsite assistance request, the departure time of the assigned service personnel should not exceed 2 hours.
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Fault Repair
Repair within 12 hours for common faults and 72 hours for non-common faults.
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Spare Parts
Common spare parts should be on site within 24 hours, while the non-common spare parts should be on site within 72 hours.
